Bajaj Allianz Travel Insurance Claims Procedure

To avail cashless facility for Hospitalization

Call the assistance number (Toll-free/ Service center number)

Provide the certificate number & the insured name

Specify your geographic location

The assistance will guide you to the nearest hospital. (If you have a hospital of your choice - please check with the assistance, if cashless facility can be arranged with the hospital of your choice.

Direct settlement will be done with the hospital for the expenses under the covered benefits.
Settlement will be as per the covered benefit subject to policy terms and conditions.

In case of emergency if there was no-time to inform the assistance number & in the event of a hospitalization

After hospitalization - Insured/Or someone on behalf of the insured calls the assistance number.

Provide the certificate number & insured name.

Provides the 'name of the Hospital & location'/'Address'/'Telephone number of the hospital'/'treating doctors name'/'medical expenses incurred'/'paid and review appointment details' to the assistance executive.

GOP (guarantee of payment) is placed by the assistance company to the Hospital.

Please note - GOP may take 24 hours or less after intimating the assistance toll free.

Direct settlement will be done with the hospital for the expenses under the covered benefits
Settlement will be as per the covered benefit subject to policy terms and conditions.

OPD Treatments less than $500 & OPD Treatments above $500

Please note :

The Insurance medical assistance department (doctor) will discuss your medical condition with the treating doctor and if it is confirmed that the admission to a hospital is NOT due to any pre-existing conditions or any conditions listed in the exclusion list, then the Insurance Company shall guarantee payments to the hospital and settle the payments with the hospital.

For medical sickness/accident there is a policy excess of 100 USD (deductible) which the Insured will have to self-pay and this amount cannot be claimed. This implies for any claim the first 100 USD are to be borne by the insured. This applies for both outpatient and inpatient treatment.

Type of claim	Documents required*	Procedure
Medical Accident & Sickness Expenses (Outside India)**	Signed Claim form Doctor's report (Attending Physician's Statement) Original Admission/discharge card Original Bills/Receipts/Prescriptions Original X-ray reports/ Pathological/ Investigative reports Copy of passport/Visa with Entry & exit stamp	Please contact our Assistance Company at the number given above and obtain a Claim Form from them and fill in. It is necessary to obtain the attending physician's signature on the Form. Please collect all bills/receipts/invoices Send all documents to Bajaj Allianz, Bangalore.(Refer to detailed steps on Accident & Medical sickness claims)
Loss of Baggage	Claim form Copy of the passport/Visa with Entry & exit stamp Copies of boarding pass/Ticket/ Baggage Tags Copies of Correspondence with the Airline authorities/Others about loss of checked baggage PIR report (To be obtained from the Airline authorities) Details of compensation received from Airlines/Other authorities	Intimate the airline about your loss and lodge complaints. Claim Form can be obtained from our Assistance Company or IBM Intranet. Fill in the Claim Form and send all documents to Bajaj Allianz, Bangalore.
Loss of Passport	Copy of new passport Copy of previous passport (if available) Copy of return tickets Original bills/invoices of expenses incurred for obtaining a new passport Copy of FIR/ Police Report	Intimate the airline about your loss and lodge complaints. Claim Form can be obtained from our Assistance Company or IBM Intranet. Fill in the Claim Form and send all documents to Bajaj Allianz, Bangalore.
Delay of Baggage	Claim form Copy of the passport/Visa with Entry & exit stamp Copies of boarding pass/Ticket/baggage tags Copies of Correspondence with the Airline authorities certifying about the delay PIR report (To be obtained from the Airline authorities) Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period Details of compensation received from Airlines/Other authorities	Obtain confirmation of the delay from the airline Claim Form can be obtained from our Assistance Company. Fill in the Claim Form and send all documents to our Bajaj Allianz

* Note: We may call for additional documents/ information as relevant.
** If any hospital does not submit a bill to you for the treatment/service rendered, please intimate our Service Center before you leave the hospital.

Important Points to Remember

Always carry insurance certificate issued by your travel desk before traveling, please check with your travel desk if your insurance certificate is validated for your expected travel days:

Please call the Toll Free numbers mentioned on your card before admission to any hospital (some extra numbers for a few more countries are printed on this document)

Deductible is the payment that will have to be made by you to the hospital directly for any claim made.
Example:
If there is hospitalization claim for $1000 while you are in America,
Bajaj Allianz will pay the hospital $900
Employee will have to pay $100

Coverage is for a maximum duration of 180 days per single trip.

Inpatient Cashless above $100

Outpatient Cashless above $500 can be arranged

Routine medical checks not covered

Pharmacy Drugs - pay and claim

Please forward all claim related documents to Claims Department
Address
Bajaj Allianz General Insurance Co.Ltd
No.105A, Cears Plaza,
Ist Floor, 136, Residency Road,
Bangalore - 560025

If there is a requirement for an extension due to any reasons, please ensure that your Travel Desk is informed prior to the end date of the initial itinerary.

Please don't travel abroad without collecting your insurance certificate.

Don't miss calling the Toll Free numbers for any assistance you may require at any point of time while being overseas.

Disclaimer:

Compare Other Travel Insurance

Bajaj Allianz vs TATA AIG Travel Bajaj Allianz vs Reliance Travel Bajaj Allianz vs Religare Travel Bajaj Allianz vs Chola Travel

India travel insurance blogs and articles

Tips to find best travel insurance

Tips to find good and adequate international travel health insurance... Click here to read more

Healthcare cost overseas

Comparison of overseas Healthcare cost and popular tourist destinations... Click here to read more

How does travel insurance work

How to use Indian visitor insurance in case of sudden sickness and accidents... Click here to read more

Popular Travel Destinations

Indian travel insurance for popular overseas tourist destinations... Click here to read more

India travel insurance useful links

How to buy online?

You can buy insurance online by using a credit/debit card, direct funds transfer using NEFT or RTGS or by using a cheque.

Know more »

Already outside India

Travelers who have already traveled from India and do not have insurance can buy travel medical insurance after approval.

Know more »

Bajaj Allianz general insurance renewal

Insurance customers can renew their existing policy online before the exipry date at any time.

Know more »

Bajaj Allianz Travel Insurance toll free number & Claims

In case of a claim or reimbursement of treatment expenses, notify Bajaj Allianz by contacting them.

Know more »

Bajaj Allianz Travel Insurance policy wordings

Kindly refer the travel policy insurance wordings for complete coverage details along with terms and conditions.

Know more »

How are Claims settled?

Are travel insurance directly billed or is it reimbursement basis, is there a hospital network.

Know more »

How does travel insurance work

How to use Indian visitor insurance in case of sudden sickness and accidents

Know more »

Healthcare cost overseas

Comparison of overseas Healthcare cost and popular tourist destinations

Know more »

Tips to find best travel insurance

Tips to find good and adequate international travel health insurance

Know more »

CIN: U66000KA2018PTC117713 | IRDAI Web aggregator License Code Number: IRDAI / INT / WBA /53/ 2018, Valid till 07/08/2025

Bajaj Allianz Travel Insurance - Claims Procedure

To avail cashless facility for Hospitalization

In case of emergency if there was no-time to inform the assistance number & in the event of a hospitalization

OPD Treatments less than $500 & OPD Treatments above $500

Important Points to Remember

Get quotes for Bajaj Allianz Travel Insurance!

Compare Other Travel Insurance

India travel insurance blogs and articles

India travel insurance useful links

How to buy online?

Already outside India

Bajaj Allianz general insurance renewal

Bajaj Allianz Travel Insurance toll free number & Claims

Bajaj Allianz Travel Insurance policy wordings

How are Claims settled?

How does travel insurance work

Healthcare cost overseas

Tips to find best travel insurance

Resourceful Indian travel insurance links

International Travel insurance

Travel Insurance Benefits

Travel Insurance Premium Chart

Indian travel insurance FAQ

Search for Bajaj Allianz Travel Insurance

Bajaj Allianz Travel Insurance links

Useful links

Product links

Keep in touch

ONLINE CHAT