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IFFCO Tokio 24 x 7 On-Road Assistance

This is an additional benefit available with Iffco Tokio’s Private Car Comprehensive Policy Purchased Online only, for various emergency assistance services and benefits in the event of immobilisation of your vehicle during travel or at home/work, which will provide complete peace of mind to you in various exigencies. The insured perils are the same as under the Motor Package Policy, excluding the Act of God perils and riot, strike, malicious and terrorist activities, but including some additional perils, like internal breakdown, battery discharge, tyre puncture, loss of keys etc.
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  • What the Policy covers
  • Exclusions
  • Towing: If your vehicle is immobilized following an accident IFFCO-Tokio shall arrange for recovery of the vehicle and ensure Safe towing to the nearest authorized dealer or workshop. This coverage would be up to 100 KM radius from nearest IFFCO-Tokio branch city centre.
  • Services of Assistance at Home or Roadside: In the event of immobilisation of vehicle due to Pilot errors or electrical break down, when the vehicle is either at customers office, home or at the roadside, and where in the opinion of IFFCO Tokio the vehicle can be repaired at the place where the vehicle is lying, then we shall proceed with and repair the covered vehicle by arranging to send an automobile technician at the site of incident and repair the covered vehicle. These services shall include:
    • Flat Battery (Jump Start)
    • Spare Key pick-up & Delivery (in case of locked keys)
    • Flat Tyre Services
    • Other minor mechanical and electrical repairs at roadside
  • Essential Fuel Delivery: In case of immobilisation of the covered vehicle of customer due to having run out of fuel IFFCO Tokio shall deliver upto 5 lts (Five Liters). However, no more that twice during the policy coverage period.
  • Services of Taxi: In the event of immobilisation of covered vehicle where IFFCO Tokio is arranging for towing of the covered vehicle, IFFCO Tokio shall, basing on the details of the case and upon request of the customer, provide the services of taxi for all person(s) travelling on the covered vehicle transportation upto 50 (fifty) kms from the location of the immobilisation of the covered vehicle subject to:
    • Taxi shall be provided only to one destination
    • Only people travelling in the vehicle up to the maximum passengers limit as defined as per the registration copy of the vehicle shall be provided the benefit
    • Any travel beyond 50 kms shall not be covered and any arrangement for continuation of travel beyond 50 kms shall be between the customer and the service provider as the case may be
    • The taxi benefit shall be arranged by IFFCO-TOKIO and shall be provided through IFFCO-TOKIO network and selected service providers, but shall be the sole responsibility of IFFCO-TOKIO
    • In the unlikely event where IFFCO-TOKIO is unable to arrange for this service through its network and tie-ups, IFFCO-TOKIO may request the customer to arrange for a taxi on his own and submit the bill for a pre-communicated amount re-imbursement which shall be on par or in line with market taxi rates
  • Services of Hotel Coordination: In the event of immobilisation of the covered vehicle if the customer wants to avail Hotel coordination benefit, IFFCO Tokio shall provide the customer with a network hotel details and the Insured can stay there at his own expense.
  • Services of Medical Co-ordination: In case of immobilisation of vehicle and customer is in need of Medical co-ordination, IFFCO TOKIO will co-ordiante for Medical assistance or information and provide information he may require as to Medical assistance. Any costs incurred treatment or consultation with the doctor will entirely be borne by the Insured
  • Urgent Message Relay: Due to unforeseen circumstances the Insure may be unable to connect to his family for help. In such cases, where the Insured's car is immobilised, IFFCO Tokio on customers request will arrange a conference call for him on the number shared by him/her on the phone carried by our technician.
Please note that this is an additional benefit being provided to on-line customers who buy comprehensive car policy and all the terms and conditions will be solely and shall be at complete discretion of IFFCO TOKIO General Insurance Co. Ltd.

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CIN: U66000KA2018PTC117713 | IRDAI Web aggregator License Code Number: IRDAI / INT / WBA /53/ 2018, Valid till 07/08/2022