Insurance Claims

Claims settlement procedure varies from insurer to insurer depending on individual company terms and conditions. For making a claim the insured should provide necessary records to prove the authenticity of loss. For more details please use the toll free number, address and email id of insurance companies displayed below.
Travel Insurance Claims
Travel Insurance Claims

Travel Insurance Claims - Claims procedure of various visitors and students medical insurance plans offered by several insurance providers is available at Eindiainsurance.

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Health Insurance Claims
Health Insurance Claims

Health Insurance Claims - Step by Step Process for Health Reimbursement Claims


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Life Insurance Claims
Life Insurance Claims

Life Insurance Claims - Simple 3 Step Process for Settling Claims with Life Insurance Companies

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Insurance Claims of Insurance Companies

tata aig Tata AIG General Insurance Co Ltd
For Travel Claims (Abroad)
Please contact the 24-hour Assistance/Alarm Centre at the number mentioned below:
For Travel & Health Claims (in India)
  • Write at: A-501, 5th Floor, Building No.4,Infinity Park,Gen. A.K. Vaidya Marg,Dindoshi, Malad (East), Mumbai 400 097
  • Email at: customersupport@tata-aig.com or visit www.tataaiginsurance.in
  • Call at: 24 hour Toll Free Helpline 1800 266 7780 or 1800 22 9966 (only for Senior Citizen policy holders)

For Health TPA Assistance & Support
  • Contact: Family Health Plan Insurance TPA Ltd
  • Registered & Corporate Office No:8-2-269/A/2-1 To 6, 2nd Floor, Srinilaya Cyber Spazio, Road No.2, Banjara Hills, Hyderabad, Telangana – 500034
  • Call at: 24 hour Toll Free Helpline 1-800-425-4033
  • Email at: info@fhpl.net
travel insurance bajaj allianz Bajaj Allianz General Insurance Co. Ltd.

For Travel & Health Claims (in India)


For Travel Claims (While Overseas)
  • Email at: travel@bajajallianz.co.in
  • Call at: India Assistance Team at +91-20-30305858 (chargeable) (or) Reach out to Bajaj Allianz at our country specific Toll Free Number mentioned in the travel kit
  • Fax at : All Hospitalization details at +91 20 30512207

reliance travel insurance Reliance General Insurance Co Ltd

For Travel Claims (in India / Abroad)
All claim documents as per the document checklist to be sent to the office of the Service Provider (TPA) namely M/s Europ Assistance India Pvt. Ltd.

  • Postal Address:Claims Department, Europ Assistance India Pvt. Ltd.
    7th Floor,Star Hub,Bldg No. 2
    Near ITC Maratha Hotel
    Sahar,Andheri East,
    Mumbai 400059, India
  • Website: www.europ-assistance.com

For Travel & Health Claims (in India) For any emergency assistance:
  • Call: Toll Free - 1800 209 5522
  • Claims Landline: +91 22 6734 7843 / +91 22 6734 7844
  • Fax: +91 22 6734 7888
  • Email at: reliance@europ-assistance.in

For Health Claims
  • Call: Toll Free No 1800 3009 or 022 4890 3009
  • Email : rgicl.rcarehealth@relianceada.com
  • Postal Address for Claims Document Submission:
    Rcare Health: Reliance GeneralInsurance, No. 1-89/3/B/40 to 42/ks/301, 3rd Floor, Krishe Block, Krishe Sapphire, Madhapur, Hyderabad 500081.
  • Email: rcarehealth@rcap.co.in

Religare Insurance Plans Religare Health Insurance Co Ltd
For Travel Cashless Claims (while Abroad)
  • Assistance Service Provider: Falck Global Assistance
  • Call
    • For USA & Canada: Toll Free numbers +1 844 301 3135 / +1 844 301 3146
    • Other Countries: + 91 124 4498760 (Toll Number with Call back Facility)
  • Email: travelassistance@religare.com

For Travel Reimbursement Claims (while in India)
For Health Claims
  • Emergency Hospitalization: Call 1800-102-4488 within 24 hours of admission
  • Planned Hospitalization: Call 1800-102-4488 48 hours prior to admission or write at customerfirst@religarehealthinsurance.com
Write at: Religare Health Insurance Company Limited,
Unit No. 604 - 607, 6th Floor, Tower C, Unitech Cyber Park,
Sector-39, Gurugram-122001 (Haryana)
hdfc ergo travel insurance HDFC Ergo General Insurance Co Ltd
For Travel Claims
  • Call: International Toll Free at +800 08250825 or India Toll Number 01204507250
  • Email: processing@hdfcergo.com, with cc to travelclaims@hdfcergo.com
  • Fax at: +91-120-6691600 within 30 days from date of loss.
  • Postal Address: HDFC ERGO General Insurance Company Limited
    6th Floor, Leela Business Park,Andheri Kurla Road,Andheri – East,
    Mumbai- 400 059,India

For Health Claims (Cashless & Reimbursement)
  • Email at: healthclaims@hdfcergo.com
  • Postal Address:
    Send filled Claim Form to: HDFC ERGO General Insurance Company Ltd
    5th Floor, Tower 1, Stellar IT Park, C-25, Sector-62,
    Noida 201301 State, Uttar Pradesh

In case of additional Support, reach HDFC Ergo directly at:
Godigit Insurance Plans Go Digit General Insurance Co Ltd
For Travel Claims
  • While Abroad
    • Call: Toll Number +91-124-6174721 (Leave a Missed Call on the above number & we’llcall you back in 10 minutes. Call from a mobile number only, not a landline)
    • Email: help@godigit.com
  • While In India
    • Call: Toll Free - 1800-258-5956(Assistance before or after your travel)
    • Email: hello@godigit.com
Royal Sundaram Insurance Plans Royal Sundaram General Insurance Co Ltd
For Travel Claims
  • Assistance Partner: EUROP ASSISTANCE INDIA PRIVATE LIMITED (TPA)
    Star Hub Building No. 2, 7TH Floor
    Near ITC Maratha Hotel, Sahar, Andheri East,
    Mumbai – 400 059, Maharashtra,India
  • Call at: +91-22-67872035
  • Email: royalsundaram@europ-assistance.in

For Health Claims
All claims for all regular benefits other than a few exceptions will be settled through “Medi Assist Insurance TPA Private Limited”. Claims for the below mentioned 4 benefits will be serviced through our service provider "Europ Assistance India Pvt. Ltd"
  • Second Opinion for 11 Critical Illness
  • Emergency Domestic Evacuation
  • Worldwide Emergency Hospitalization
  • International Treatment for 11 specified Critical Illness
SBI  Travel Insurance Plans SBI General Insurance Company Limited
For Travel Claims (while Abroad)
  • Call at
    • International toll free for US 844-691-8884 and Canada: 844-691-8882
    • For rest of the world: SBI Hotline: +91 11 45735511 (with Call Back Facility)
  • Fax at: +91 11 45070617
  • Email: sbitravel@axa-assistance.in

For Travel & Health Claims (in India)
  • Call at: Toll free number 1800 22 1111
  • SMS at: "CLAIM" to 561612
  • Email at: customer.care@sbigeneral.in and get your claim number / reference number.
  • Write at: "Natraj"301, Junction of Western Express Highway & Andheri Kurla - Road,
    Andheri (East), Mumbai - 400 069
Future Generali Insurance plans Future Generali India Insurance Company Limited
For Travel Claims
  • Assistance Partner: Europ Assistance India Pvt Ltd
  • Call at: 24X7 helpline number: +91 22 6734 7841
  • Fax at: +91 22 6734 7888
  • Email ID: fgi@europ-assistance.in or fgh.travel@futuregenerali.in
  • Write at: Europ Assistance India Pvt. Ltd., 761 Solitaire Corporate Park. 167 Guru Hargovindji
    Marg, Chakala, Andheri(E), Mumbai – 400 093
  • Also call Future Generali Directly at: National toll-free number1800 209 2333
For any Worldwide Emergency Assistance Services, Medical Assistance Services, Travel Assistance Services and for availing Cashless Service during a travel abroad please call on the below UIFN (Universal International Freephone Number)/ ITFS (International Toll Free Service) numbers provided on policy documents.
Country Number to be dialled Accessible from
USA 18337426672 Fixed Line, Mobile networks UIFN or Payphone
Canada 01180055331345 Fixed Line
New Zealand 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Singapore 00180055331345 Fixed Line, Mobile networks UIFN or Payphone
Malaysia 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Australia 001180055331345 Fixed Line, Mobile networks UIFN or Payphone
Austria 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
China 0080055331345 Fixed Line
France 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Germany 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
UK 0080055331345 Fixed Line, Mobile networks UIFN
Netherlands 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Belgium 0080055331345 Fixed Line
Portugal 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Denmark 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Hong Kong 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Norway 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Spain 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Poland 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Thailand 0080055331345 Fixed Line, Mobile networks UIFN
Philippines 0080055331345 Fixed Line
Italy 0080055331345 Fixed Line
Hungary 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Finland 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Ireland 0080099441111 Fixed Line, Mobile networks UIFN or Payphone
Russia 0080099441111 Fixed Line, Mobile networks UIFN
India 1800 209 2333 All phones Worldwide
India 02267347841 All phones (Chargeable number with call back facility)

For Health Claims
  • Call at: Toll Free Phone numbers - 1800 103 8889 / 1800 209 1016
  • Fax at: Toll Free numbers - 1800 103 9998 / 1800 209 1017
  • Email at: fgh@futuregenerali.in
  • Write at: Future Generali India Insurance Co Ltd, Indiabulls Finance Centre, Tower 3, 6th
    Floor, Senapati Bapat Marg, Elphinstone, Mumbai – 400013
  • Alternate Email Id: fgcare@futuregenerali.in
  • Website: https://general.futuregenerali.in
Iffco Tokio Insurance Plans IFFCO Tokio General Insurance Co Limited
For Travel Claims
  • 24 Hour Worldwide Assistance Partner: Paramount Healthcare Management Pvt.Ltd.
  • Call at: Toll Free: 1 866 978 5205 (within USA)
  • Email at: travelhealth@phmglobal.com
  • Write at: Travel Health Dept, Elite Auto House, 1st Floor,54-A, M.Vasanji Road,Chakala,
    Andheri (E), Mumbai- 400093
  • Dedicated Helpline number only for IFFCO-Tokio General Insurance - 0091 22 67515551

In addition, you can avail of the following toll free numbers depending on the country you visit
Originating Country International Access Code (+) UIFN number
Australia 11 800-80008400
Austria, Belgium, China, Denmark, France, Germany, Hungary, Ireland, Italy, Malaysia, New Zealand, Netherlands, Norway, Philippines, Portugal, Spain, Sweden, Switzerland, UK 0 800-80008400
Finland 990 800-80008400
Hong Kong, South Korea, Singapore, Thailand 1 800-80008400
Israel 14 800-80008400
Japan 001-010 800-80008400
Japan 0033-010 800-80008400
Japan 0061-010 800-80008400
Japan 0041-010 800-80008400
S.Korea 2 800-80008400
Apart from PHM Global, one can also reach IFFCO Tokio directly at
  • Call at: 00 91 22 40004216 / 40004219
  • Fax at: 00 91 22 67021259 / 260

For Health Claims
Universal sompo Insurance Plans Universal Sompo General Insurance Co Ltd
For Travel Claims
  • Assistance Partner / TPA: Falck India Pvt Ltd
  • Call at: Toll-Free Numbers for assistance18775367264 / Alternate +91 1244498766
  • Fax at: +91 1244006674
  • Email at: UniversalSompo@falck.com
  • Write at: Falck India Pvt Ltd, Upper Floor, The Peach Tree, Block – C, Sushant Lok – I Sector 43, Gurugram, Haryana – 122015
  • Website: www.falck.com

Some Do’s & Dont’s for Travel Claims
DO'S DONT's
Do make sure you take out your insurance before you travel. Don't think that buying travel insurance is an unnecessary extra expense on top of your holiday cost.
Do make sure that you have disclosed any pre-existing medical conditions to your insurer when you take out the policy (including yourself and your dependent family). Don't arrange your own evacuations/repatriation unless your life is in danger without it and you and your companions cannot talk to the insurer in time.
Do ensure that you take all documentation of your travel policy with you on holiday, especially the emergency assistance telephone number. Don't keep your properties, travel documents unattended.
DO contact the Assistance & claim-settling Co. for assistance and inform immediately, with full details. The insured can contact Falck India Pvt Ltd which will provide emergency assistance and claims administration services guidance. Don't get admitted in a hospital merely for investigation, evaluation or health checkups- It will not be approved.
In extreme emergency medical conditions prohibiting getting in touch with assistance co., get admitted to the nearest facility/hospital. Request your representative to contact the assistance and claim settling co for further process. Don't forget to record the details of damage caused to any property or injury to anyone involved..
For reimbursement claim please intimate ASAP to Falck India Pvt Ltd via fax/ email and seek documentation advice before return from abroad. Don't claim the following expenses:- Telephone/fax , food and beverages , documentation charges
DO keep all Original bills and receipts, travel documents, original medical reports for easy process of reimbursement claim. Don't panic, If you receive a bill or notice from a provider or collection agency, simply forward it to Falck India Pvt Ltd by the quickest means possible (fax or e-mail), and to take action directly with the provider.
In case of loss of passport, the police authorities to be informed, contact the nearest Indian embassy for further guidelines? Don't admit any liability without written consent of Falck India Pvt Ltd to any party in what so ever form.
In case of Out Patient treatment (OPD) kindly forward the original papers to Falck India Pvt Ltd Haryana office. Don't be reckless and always safeguard yourself from unhealthy event or circumstance as if the insurance is not in force.
Do take and keep detailed notes of all conversations with insurance company representatives, and get names, phone numbers, and job titles of people you speak with.
DO be honest and forthcoming with your insurer. Even if it is embarrassing, it is better if your insurer knows all the facts. Failing to be candid with your insurer might invalidate your policy or cause a denial of coverage.
Please send claim papers for reimbursement cases within 30 days from the date of return to India.

For Health Claims (Both Cashless & Reimbursement)
  • Call at: Health Helpline 1800 200 5142 or
  • Email at: healthserve@universalsompo.com
  • Fax at: Toll Free fax 1800 200 9134
  • Write at: Universal Sompo General Insurance Company Limited, Health Claims Management
    Office, 5thFloor ,Assotech One, C-20/1 A, Block- C, Sector- 62, Noida
    Uttar Pradesh201309

Please note to inform the Insurer / TPA about your Claim within 24 hrs in case of emergency admission and 48 hrs prior to hospitalization in case of planned admission.
If unable to reach Universal Sompo Health Claims at the contact details above, you can also
  • Email Duly Filled i-CLAIM template: contactclaims@universalsompo.com
  • Call Universal Sompo at: Toll Free Numbers1-800-22-4030 (For MTNL & BSNL Lines), 1-800-200-4030 (For Reliance & others)
  • Call Centre Helpline Numbers: +91-22-27639800 / +91-22-39133700
apollo munich travel insurance HDFC ERGO Health Insurance Limited
For Travel Claims Assistance Provider / TPA : Europ Assistance India Pvt Ltd
Call at:
When Outside India When In India
  • From USA: 18333792437 (Toll Free 24 x 7) *
  • From Canada: 01180033441111 (Toll Free 24 x 7) *
  • From Greece: 80016122039923 (Toll Free 24 x 7)
  • From Australia: 001180033441111 (Toll Free 24 x 7)
  • From Japan, Hong Kong, Singapore and Thailand: 00180033441111 (Toll Free 24 x 7)
  • From Rest of the world: Toll Free: 0080033441111 and +912267347845 (with call Back Facility)
  • Toll Free: 1800 209 4440
  • Landline: +91 22 6734 7846
(Monday to Friday 9 am to 6 pm)

* In the case of an emergency or the need for medical treatment, please ensure that the insured or their family member contact Europ Assistance to access providers in theCMN/First Health network in the United States or Canada.
  • Fax at: Worldwide No +91 22 67347888
  • E-mail at: apollomunich@europ-assistance.in
  • Write at: Claims Department, Apollo Munich Health Insurance Co. Ltd, C/o Europ Assistance India Pvt. Ltd., C-301, Business Square, Andheri-Kurla Road, Chakala, Andheri (E), Mumbai - 400093, India
For Health Claims Write at: Either one of the addresses below:
Claims Department, Apollo Munich Health Insurance Co. Ltd.,
Ground Floor, Srinilaya - Cyber Spazio,
Road No. 2, Banjara Hills,
Hyderabad-500034, Telangana
Claims Department,
Apollo Munich Health Insurance Co. Ltd.,
2nd & 3rd Floor, iLABS Centre, Plot No. 404-405, Udyog Vihar, Phase-III, Gurgaon-122016, Haryana
Please contact Apollo Munich at least 48 hours prior to an event which might give rise to a claim. For any emergency situations, kindly contact Apollo Munich within 24 hours of the event
Star Health Travel Insurance Plans Star Health and Allied Insurance Co Ltd
For Travel Claims Assistance Partner / TPA: Heritage Health Insurance TPA Pvt. Ltd.
Contact at:
Location of Centre WTA – USA WTA – Europe WTA – Singapore Heritage Health Insurance TPA Pvt Ltd.
Address 2893 Executive Park Drive, Suite 201, Weston, Florida 33331, U.S.A. C/O Covarrubias 22, 2lzda 28010 Madrid, Spain 75, Kim Yan Road, Singapore 239372 Elite Auto House, 54-A, Ground Floor, (Rear Side), Next to CRISIL House, AndheriKurla Road, Chakala, Mumbai - 400093
Toll –Free Number for Assistance +1800 2541032 +34 900838022 8001302100 1800 224004
Other Telephone Numbers +10954 2710202 +34 911 881617 +65 315 80234 +91 (22) 61273891 (24 hrs)
+91 (22) 61273892/93
Fax Number(s) +1 877 3951784 +34 915 932577 +91 (22) 6127 3890
Email ID assistance@wtassist.com assistance@wtassist.com assistance@wtassist.com travelserviceshhtpl@bajoria.in
Website www.wtaheritage.com www.wtaheritage.com www.wtaheritage.com www.wtaheritage.com
Jurisdiction North,Central and South America Continental Europe, UK & Ireland, Africa, Pakistan Singapore South & South East Asia, Middle East, Australia & New Zealand and India

Write at : Heritage Health Insurance TPA Pvt. Ltd, Champion Building, Ground Floor, 15,Parsi Panchayat Road, Andheri (East), Mumbai – 400069.
Insured has to notify the assistance company immediately and in any case within 48 hours after an actual or a potential loss.
For Health Claims For Emergency Hospitalisation: (Show your Star Health ID card for identification purpose at the hospital reception) For Planned Hospitalisation : (Show your Star Health ID card for identification purpose at the hospital reception) The insured can also reach out for any further Assistance to Star Health Corporate Office at:
  • Call at: 044 – 28288800 / 044 2888 6495
  • Telefax at: 044 – 28260062
  • Website: www.starhealth.in
  • Write at: Corporate Claims Department, # No 15,1st & 2nd Floor, Sri Balaji Complex Whites Lane, Whites Road, Royapettah Chennai - 600014.

In case of an emergency requiring immediate hospitalization, Star Health must be intimated within 24 hours of the illness / hospitalization with the patient’s Star Health ID number or policy number for easy reference.
Max Bupa Insurance Plans Max Bupa Health Insurance Co Ltd
For Health Claims
  • Call at: Toll Free 1860-3010-3333
  • Fax at: 011-30902010
  • Email ID: Customercare@maxbupa.com
  • Write at: Max Bupa Health Insurance Company Limited, B-1/I-2, Mohan Cooperative Industrial Estate Mathura Road, New Delhi-110044
  • Website: www.maxbupa.com

Customer Helpline (For Health Claims): Toll Free 1860-500-8888
For Health Claims (International Treatment Assistance)
Cigna TTK Insurance Plans ManipalCigna Health Insurance Co Ltd
For Health Claims
  • Call at
    • Reimbursement Claims- Contact Toll free Healthline 1800-102-4462
    • Cashless Claims - Contact Toll free Healthline 1800-419-1159
  • Email at: Cigna@mediassistindia.com
  • Write at: ManipalCigna Health Insurance Co Ltd, 401/402, Raheja Titanium, Western Express Highway, Goregaon (East), Mumbai – 400063.
  • Website: www.manipalcigna.com
  • Additional E-mail Address (for support if required): customercare@manipalcigna.com

Before seeking medical treatment request that the insured contactsManipalCigna 3 days in advance. This will allow their health relationship managers to help you follow the next few steps. In case of emergency, one can contact us within 24 hours of admission to the hospital.
kotak Kotak General Insurance Co Ltd
For Health Claims
  • Assistance TPA: Family Health Plan Insurance TPA Limited
  • Call at: Toll Free 1800 266 4545
  • Email at: care@kotak.com
  • Write at: Family Health Plan Insurance TPA Limited, Srinilaya – Cyber Spazio, Suite # 101,102,109&110, Ground Floor,Road No. 2, Banjara Hills Hyderabad500034, Telangana, India
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