IndiaFirst Life Insurance Plan

You may :

• Call us: On the Mediassist Toll free number - 1800-425-9449/ 1800-208-9449 and follow the instructions to get the details.
• Online: You can also know the hospitalisation benefits by downloading the policy documents from the website. To do so login to the customer portal, download the policy documents from download section.
• Email us: on health.first@indiafirstlife.com or health.first@indiafirstlife.net

Ideally you should report a claim within 30 to 60 days from the date of demise of the policyholder. This will help us settle your claim as soon as possible.

The claim benefit can be received by:

• The nominee or the guardian (in case the nominee is a minor), if you are the life assured
• The proposer, in case you are not the life assured
• Assignee, in case the policy is assigned
• Life Assured, in case of living benefit such as maturity claim, claim under disability

IndiaFirst Life Insurance Company will send a rejection/repudiation letter including the detailed reason for the rejection/repudiation of the claim to your registered address. This will also be communicated on your registered email ID and mobile number.

In such circumstances, we would require the proof of title/succession certificate issued by the court. The claim would then be paid to the person specified in the said proof.

Yes, you can change your plan within 15 days (free look period) if you disagree with any of the terms and conditions. In case of distance marketing, the free look period is 30 days from the date of receipt of your plan document. Simply return the plan to us while stating your specific objections. In order for us to process your request, you will need to provide:

• A request letter duly written &signed by the policy holder
• A fresh application form (Common Proposal Form), if you wish to apply for a different plan
• A benefit illustration (wherever applicable)

• Email us: On customer.first@indiafirstlife.com
• Courier: Send us a duly signed request letter and other required documents. You may mail it to our Head Office
• Visit us: Walk in to any of our IndiaFirst Life branch

Addition of the members is allowed during the plan anniversary, immediately preceding the policy year, subject to underwriting in the event of marriage or child birth or legal adoption of a child.

• Addition is allowed under regular premium option only
• Deletion of other members is allowed in case of death of any member or divorce or ineligibility of cover due to age.

An indemnity letter needs to be submitted in lieu of the policy document which is lost. The indemnity letter needs to be executed on a stamp paper and duly notarised and sent to our Head office or IndiaFirst Life branches addressed to customer service. Value of the stamp paper would be as applicable in the state.

• Email us: The change request form duly signed by the policy holder to customer.first@indiafirstlife.com from your registered email id.
• Courier: Send us the change request form duly signed by the policy holder to our Head Office addressed to Customer Service.
• Visit Us: Walk in to any of our IndiaFirst Life branch

The insurer does, and the amount depends on several factors that can impact the insured’s life expectancy, such as age, gender, smoking habit, personal medical history, and family medical history (such as heart disease or cancer among immediate family members).

Yes. The average Indian woman lives longer than the average Indian man, therefore, the premium for women is lower than that for men of the same age, everything else remaining the same including smoking habit.

If premium remains unpaid one month after the due date (that is the ‘grace period’), the policy will lapse. In that case you, as the insured, will have wasted all the premiums you have paid in previous years. Additionally, your beneficiary will also not receive a pay out as the policy will be deemed ‘lapsed’.

A rider is an attachment or amendment that supplements the term plan coverage, helping the insured meet specific needs. There are various types of riders:

• Accidental death and dismemberment
• Critical Illness
• Waiver of premium
• Income benefit
• Partial and permanent disability

Yes, the insurer can reject a life insurance claim on grounds of

• Misrepresentation of actual information
• Non-disclosure of correct information
• Fraud

This depends on the policy. In term plans, the basic costs, coverage limits, and requirements remain the same for the duration of the policy. For whole life plans, it may remain unchanged sometimes, but mostly they will have changing terms over that timeframe–the changes occur when you renew the policy.

Your insurer can reject a life insurance claim on grounds of:

• Misrepresentation of actual information
• Non-disclosure of complete information
• Fraud
• Policy does not cover specific situation : Assuming you are 25 years old and take a whole life plan; you will receive a lumpsum payment at the age of 45. However, if you make a claim at 40 because of an emergency, your claim will not be entertained.
• Disability and critical illness : Life insurance policies do not generally cover disability and critical illnesses, unless you buy disability and critical illness riders as well.
• Minor beneficiary : The money will be paid only to a trustee designated by you (the insured) and not to the spouse or child (the beneficiary) if he or she is under 18 years.
• Insured lives beyond term expiry : Some policies are only valid until the insured turns a certain age or for a certain number of years. The policy becomes invalid if you outlive this tenure.
• Suicide : Although suicide cases qualify for insurance pay outs, there is a catch. The insurance sector regulator, IRDAI, has made certain changes in the suicide clause with effect from January 1, 2014. Policies issued prior to this date will not be entertained under the old clause. As for those policies that have been taken out later, we’ll come to that a little later.
• Death in a war : This is a common exclusion. Many policies do not cover accidental death in a war or during active military service.
• Death in a high-risk activity : Sure, you have only one life to live and you should make the most of it. But partaking in extreme sports like skydiving, is not generally covered by an insurance policy. In fact, an insurer can reject a death claim if you were not wearing a helmet while riding a motorcycle (yup, it is a high-risk activity).
• Unpaid premium : This is the most common ground for pay out refusal. If the premium is not paid within 30 days after the due date, the policy is considered lapsed.

All our term insurance plans cover COVID death claims. Apart from that, we also have a life insurance plan which covers COVID Hospitalization expenses. Know more about this COVID Insurance Policy

If you buy term insurance, you are doing it for the financial security of your family, which relies on you, and to get multiple benefits such as tax exemption and planning for your child’s higher education.

You can buy as many term insurance plans as you want to fulfill your insurance needs. You can even nominate different beneficiaries for both the insurance plans.

The life assured has the option to pay monthly, quarterly, half yearly, yearly premium or a single premium in the policy.