Insurance Regulatory and Development Authority of India(IRDAI) is a statutory body set up for protecting the interests of the policyholders and regulating, promoting and ensuring orderly growth of the insurance industry in India.
The Insurance Company is committed to extend the best possible services to its customers. But there could be some situation wherein the insured may not be fully satisfied with the level of service or the decision made by an insurance company on a particular claim. If this is the case, then the insured, can lodge a complaint with the insurance company at their 24X7 Toll free number provided on the policy certificate, policy wordings (terms and conditions) or available on the company website. The insured can also choose to send an email to the customer service desk at the email id specified. After investigating the matter internally and subsequent closure, the insurance company will ideally send a response within a period of 10 days from the date of receipt of the complaint by the Company at its Head office or any of the branches. In case the resolution is likely to take longer time, the insurer will inform the insured of the same through an interim reply.
For lack of a response or if the resolution still does not meet the insured’s expectations, they can write to the Head - Customer Services at the insurance company. After examining the matter, they will send their final response within a period of 7 days from the date of receipt of your complaint. Within 30 days of lodging a complaint with the insurance company, if the insured still does not get a satisfactory response from the insurer, they can pursue other avenues for redressal of grievances, as well as directly approach Insurance Ombudsman appointed by IRDAI under the Insurance Ombudsman Scheme.
The Insurance Ombudsman operates under Territorial jurisdiction and hence the insured will have to approach the appropriate Ombudsman with the details of grievance. The details are in the linkhere.
No. Any complainant, whose complaint on the same subject matter is or was before a Court/Consumer Forum or an Arbitrator cannot approach an Insurance Ombudsman.
The Ombudsman will receive and consider complaints or disputes relating to:
Yes. No complaint to the Insurance Ombudsman shall lie unless the complaint is made within one year:
Yes, IRDAI has implemented the Integrated Grievance Management System (IGMS). IGMS provides a gateway for policyholders to register complaints with insurance companies first and if need be escalate them to the IRDAI Grievance Cells. It uses Web interface to ensure that it is accessible at all places and is on real time. It has also a mechanism to capture complaints received in physical as well as email form or voice calls received by IRDAI Grievance Call centre (IGCC).
Also IRDAI Grievance Call Centre (IGCC) can be accessed throughSl.No. | Insurer & Address |
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1 | IFFCO TOKIO General Insurance Co. Ltd. IFFCO Sadan, C-1, District Centre, Saket, New Delhi - 110017 |
2 | Liberty General Insurance Co. Ltd. 10th Floor, Tower A, Peninsula Business Park, G.K. Marg, Lower Parel, Mumbai-400013 |
3 | Shriram General Insurance Co. Ltd. E-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur-302022(Raj.) |
4 | Reliance General Insurance Co.Ltd H Block, 1st Foor, Dhirubhai Ambani Knowledge City, Navi Mumbai - 400 710 |
5 | DHFL General Insurance Co. Ltd 2nd Floor, DHFL House, 19 Sahar Road, Off Western Express Highway, Vile Parle (East), Mumbai - 400099 |
6 | Bajaj Allianz Allianz General Insurance Co. Ltd Bajaj Allianz House, Airport Road, Yerawada, Pune – 411006 |
7 | Edelweiss General Insurance Co. Ltd. Edelweiss House, Off CST Road, Kalina, Mumbai 4000098 |
8 | Kotak Mahindra General Insurance Co. Ltd. 27 BKC, C-27, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051 |
9 | Go Digit General Insurance Co. Ltd Smartworks Business Center, 1st Floor, Nyati Unitree, West Wing, Samrat Ashok Road, Yerawada, PUNE - 411006 |
10 | Royal Sundaram General Insurance Co. Ltd. "Vishranthi Melaram Towers" No.2/319 , Rajiv Gandhi Salai (OMR) Karapakkam, Chennai - 600 097 |
11 | Exports Credit Guarantee of India Co. Ltd Express Tower, 10th Floor, Nariman Point,Mumbai-400021 |
12 | The New India Assurance Co. Ltd 87, M.G Road, Fort, Mumbai, Maharashtra – 400 001 |
13 | Tata AIG General Insurance Company Limited Peninsula Business Park, Tower A, 15th Floor, G.K. Marg, Lower Parel, Mumbai – 400013 |
14 | National Insurance Co. Ltd. 3, Middleton Street, Prafulla Chandra Sen Sarani , Kolkata, West Bengal, 700071. |
15 | Universal Sompo General Insurance Co. Ltd. Unit No. 401, 4th floor, Sangam Complex, 127, Andheri Kurla Road, Andheri (E) , Mumbai – 400059, Maharashtra |
16 | Agriculture Insurance Company of India Ltd. 13th floor, Ambadeep Building, 14, K.G. Marg, New Delhi-110001 |
17 | Acko General Insurance Co. Ltd. Unit No. 301 & 302, 3rd Floor, F Wing, Lotus Corporate Park, Off Western Express Highway, Goregaon East, Mumbai 400 063. |
18 | SBI General Insurance Co. Ltd. ‘Natraj’, 101, 201 & 301, Junction of Western Express Highway & Andheri-Kurla Road, Andheri (East), Mumbai - 400069 |
19 | Bharti AXA General Insurance Co. Ltd. First Floor, Ferns Icon, Survey No. 28, Doddanekundi, Bangalore-560037 |
20 | ICICI LOMBARD General Insurance Co. Ltd. ICICI Lombard House, 414, Veer Savarkar Marg Near Siddhivinayak Temple, Prabhadevi Mumbai 400025, India |
21 | Magma HDI General Insurance Co. Ltd. 401, 4th Floor, Rustomjee Aspiree, Off. Eastern Express Highway, Imax Dome Theatre Road, Sion (East), Mumbai-400022 |
22 | HDFC ERGO General Insurance Co.Ltd. HDFC House, 1st Floor, 165-166, Backbay Reclamation, H.T. Parekh Marg, Churchgate, Mumbai - 400020 |
23 | United India Insurance Co. Ltd. 24,Whites Road, Chennai-600 014 |
24 | The Oriental Insurance Co. Ltd. The Oriental Insurance Co. Ltd. “Oriental House” A-25/27, Asaf Ali Road NEW DELHI 110 002 |
25 | Future Generali India Insurance Co. Ltd. Indiabulls Finance Centre, 6th Floor, Tower 3, Senapati Bapat Marg, Elphinstone Road (W), Mumbai - 400 013 |
26 | Cholamandalam MS General Insurance Co. Ltd. Dare House, 2nd floor, No 2. NSC Bose Road, Chennai 600001 |
27 | Raheja QBE General Insurance Co. Ltd. Raheja QBE General Insurance Co. Ltd. “Windsor House”, 5th Floor CST Road Kalina, Santa Cruz (East) MUMBAI 400 098 |
28 | Star Health & Allied Insurance Co.Ltd. Star Health & Allied Insurance Co.Ltd. 1, New Tank Street Valluvar Kottam High Road Nungambakkam CHENNAI 600 034 |
29 | Apollo Munich Health Insurance Co. Ltd Apollo Munich Health Ins. Co. Ltd. 2nd & 3rd Floor, iLabs Centre Plot no. 404 & 405, Udyog Vihar, Phase – III Gurgaon – 122 016, Haryana |
30 | Religare Health Insurance Co. Ltd Religare Health Insurance Co. Ltd. Vipul Tech Square, Tower C, 3rd Floor, Sector – 43, Golf Course Road, Gurgaon – 122009 |
31 | Max Bupa Health Insurance Co. Ltd Max Bupa Health Insurance Co. Ltd. Block B1/1-2, Mohan Cooperative Industrial Estate, Mathura Road, NEW DELHI – 110 044. |
32 | CIGNA TTK Health Insurance Co. Ltd. CIGNA TTK Health Insurance Co. Ltd. CIGNA TTK Health Insurance Company Limited 401/402 Raheja Titanium, Westren Express Highway, Goregaon (East), Mumbai – 400063 |
33 | Aditya Birla Health Insurance Co. Ltd. 9th Floor, One Indiabulls Centre, Tower-1,Jupiter Mill Compound, 841,S.B Marg, Elphinstone Road MUMBAI - 400013. |
34 | Reliance Health Insurance Limited Reliance Centre, 6th Floor, North Wing, Off Western Express Highway, Santa Cruz (East) Mumbai – 400055 |
Sl.No. | Name of the Company – Corporate Office Address |
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1 | Life Insurance Corporation of India Yogakshema, Jeevan Bima Marg Post Box No. 19953 Mumbai – 400 021 |
2 | HDFC Standard Life Insurance Co. Ltd. 13th Floor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Road, Mahalaxmi, Mumbai 400 011, Maharashtra |
3 | Max Life Insurance Co. Ltd. 3rd, 11th, 12th Floor, DLF Square Building, Jacaranda Marg, DLF City, Phase – II, Gurgaon – 122002, Haryana |
4 | ICICI Prudential Life Insurance Co. Ltd, ICICI Prulife Towers 1089, Appasaheb Marathe Marg, Prabhadevi,Mumbai – 400 025 |
5 | Kotak Mahindra Life Insurance Co. Ltd. 7th Floor, Kotak Infiniti, Building No.21, Infinity Park, Off Western Express Highway, General AK Vaidya Marg, Malad (East), Mumba – 400 097 |
6 | Aditya Birla SunLife Insurance Co. Ltd. One India Bulls Centre, Tower 1, 16th Floor, Jupiter Mill Compound, 841, SenapatiBapatMarg, Elphinstone Road, Mumbai-400013. |
7 | TATA AIA Life Insurance Co. Ltd. 14th Floor, Tower A, Peninsula Business Park Lower Parel, Senapati Bapat Marg, Mumbai - 400013 |
8 | SBI Life Insurance Co. Ltd. “Natraj”, M.V. Road & Western Express Highway Junction, Andheri (East), Mumbai 400069 |
9 | Exide Life Insurance Co. Ltd. 3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bengaluru, Pin: 560 001, Karnataka |
10 | Bajaj Allianz Life Insurance Co. Ltd. Bajaj Allianz House, Airport Road, Yerawada,Pune – 411 006 |
11 | PNB MetLife India Insurance Co. Ltd, Unit No. 101, 1st Floor, Techniplex-1, Techniplex Complex,Veer Savarkar Flyover, Off S V Road Goregaon (West), Maharashtra- 400062. |
12 | Reliance Nippon Life Insurance Company Limited , Reliance Centre, Off Western Express Highway, Santacruz East, Mumbai – 4000 055. |
13 | Aviva Life Insurance Company India Ltd. Aviva Tower, Sector Road, Opposite Golf Course, DLF-Phase V, Sector 43, Gurgaon 122003 |
14 | Sahara India Life Insurance Co. Ltd. Sahara India Centre, 1, Kapoorthala Complex, Aliganj, Lucknow – 226 024 |
15 | Shriram Life Insurance Co. Ltd. Ramki Selenium,Plot No:31 & 32,Beside Andhra Bank Training Centre, Financial District, Gachibowli,Hyderabad – 500032. |
16 | Bharti AXA Life Insurance Company Ltd, Unit no:1904,19th Floor, Parinee Crescenzo, ‘G’ Block, Bandra Kurla Complex, BKC Road, Behind MCA Ground, Bandra East, Mumbai - 400051 |
17 | Future Generali India Life Insurance Company Limited , Indiabulls Finance Centre, Tower 3, 6th Floor, Senapati Bapat Marg, Elphonstone (W), Mumbai – 400 013 |
18 | IDBI Federal Life Insurance Company Limited 22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel – East Mumbai – 400013 |
19 | Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited Orchid Business Park, Second Floor, Sohna Road, Sector-48, Gurgaon 122 018, Haryana, India,Phone:+91 124 4535 5794 |
20 | Aegon Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park,Western Express Highway, Goregaon (East), Pincode (Mumbai- 400063) |
21 | DHFL Pramerica Life Insurance Co. Ltd. 4th Floor, Tower B, Building No.9 DLF Cyber City, Phase-III, Gurgaon 122002 |
22 | Star Union Dai-Ichi Life Insurance Co. Ltd. 11th Floor, Plot No:34,35 & 38, Vishwaroop IT Park, Sector-30A of IIP, Vashi, Navi Mumbai 400703 |
23 | IndiaFirst Life Insurance Company Ltd., 301, B Wing, The Qube, Infinity Park, Dindoshi – Film City Road, Malad (East), Mumbai 400 097 |
24 | Edelweiss Tokio Life Insurance Company Limited Edelweiss Tokio Life Insurance Company Limited,3rd & 4th Floor, Tower 3, Wing B, Kohinoor City,Kirol Road, Kurla (West), Mumbai -400070 |