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Insurance claims / Customer service

Claims settlement procedure varies from insurer to insurer depending on individual company terms and conditions. For making a claim the insured should provide necessary records to prove the authenticity of loss. For more details please use the toll free number, address and email id of insurance companies displayed below.
Travel Insurance Claims

Travel insurance claims

Travel insurance claims - Claims procedure of various visitors and students medical insurance plans offered by several insurance providers is available at Eindiainsurance.

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Travel Insurance Claims

Health insurance claims

Health insurance claims - Step by Step Process for Health Reimbursement Claims.

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Life Insurance Claims

Life insurance claims

Life insurance claims - Simple 3 Step Process for Settling Claims with Life Insurance Companies.

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Customer care

What is the travel insurance customer care number?

Please ensure that you have received a soft copy of the insurance certificate post purchasing the same online. The policy certificate should be received by you along with the terms and conditions of the policy. Please go through the policy certificate to ensure that the coverage displayed is actually as per the coverage you had opted for. On every policy certificate, the Assistance Company (TPA) numbers abroad will be displayed. Most certificates will carry a Toll Free number as well as an email id for reaching out to the Assistance Company for any Claims or Travel related Assistance you may require. Please note that most of the numbers will require the traveler to have access to International Roaming so that you can call the Assistance company. Apart from the Assistance Company’s details, the certificate will also capture the Insurance company’s Customer Support details for the insured to reach out to incase they are unable to contact the Assistance Company. Some companies provide Country wise Toll free numbers that can be reached. In this case, please call the number marked against the country where you are currently based at to ensure you can reach them quickly. When you are attempting to contact the Assistance Company, please have your policy certificate details handy if in case the Assistance Partner needs to validate the policy status.

Insurance claims of general insurance companies

Tata Aig Tata AIG General Insurance Co Ltd
Tata AIG General Insurance Co Ltd
For Travel Claims (Abroad)
Please contact the 24-hour Assistance/Alarm Centre at the number mentioned below:
For the Americas
  • Number: +1-833-440-1575 (Toll free within US and Canada)
  • Email - tata.aig@europ-assistance.in
For excluding the Americas Policies
  • Number: +91 – 022 68227600 (Call back facility available)
  • Email - ea.tataclaims@europ-assistance.in
For any query on reimbursement claims, we can be contacted on:
  • Toll Free No.: 1800 119966 from BSNL/MTNL Landline or 1800 22 9966 (only for senior citizen policy holders)
  • Email - general.claims@tataaig.com
Write to us at:
Travel Claims
Tata AIG General Insurance Company Limited,
A-501, 5th Floor,
Building No. 4, Infinity Park, Gen. A. K. Vaidya Marg,
Dindoshi, Malad (E), Mumbai, India - 400 097.

Tata AIG health insurance claims
Claim Related Information:
For any claim related query, intimation of claim and submission of claim related documents, you can contact Your TPA through:
  • Name of TPA : Family Health Plan Insurance TPA Ltd (FHPL)
  • Website : www.fhpl.net
  • Email
    • info@fhpl.net
    • seniorcitizensdesk@fhpl.net (for Senior Citizens)
  • Toll Free
    • 1800-425-4033
    • 040- 23552899 (for Senior Citizens)
  • Fax : +91-40-23541400
  • Submit claim
    • Claims Department, Family Health Plan Insurance (TPA) Ltd, Srinilaya – Cyber Spazio Suite # 101,102,109 & 110, Ground Floor, Road No. 2, Banjara Hills, Hyderabad, 500 034.
Bajaj Allianz General Insurance Co. Ltd.

For Travel & Health Claims (in India)

  • Write at: Bajaj Allianz House, Airport Road, Yerwada, Pune – 411006
  • Email at: bagichelp@bajajallianz.co.in or customercare@bajajallianz.co.in
  • Call at: Toll free no 1800-209-5858 / Landline 020-30305858
  • For more details, log on to : www.bajajallianz.com

For Travel Claims (While Overseas)
  • Email at: travel@bajajallianz.co.in
  • Call at: India Assistance Team at +91-20-30305858 (chargeable) (or) Reach out to Bajaj Allianz at our country specific Toll Free Number mentioned in the travel kit
  • Fax at : All Hospitalization details at +91 20 30512207
Reliance General Insurance Co Ltd

For Travel Claims (in India / Abroad)


All claim documents as per the document checklist to be sent to the office of the Service Provider (TPA) namely M/s Europ Assistance India Pvt. Ltd.
  • Postal Address:Claims Department, Europ Assistance India Pvt. Ltd.
    7th Floor,Star Hub,Bldg No. 2
    Near ITC Maratha Hotel
    Sahar,Andheri East,
    Mumbai 400059, India
  • Website: www.europ-assistance.com

For Travel & Health Claims (in India) For any emergency assistance:
  • Call: Toll Free - 1800 209 5522
  • Claims Landline: +91 22 6734 7843 / +91 22 6734 7844
  • Fax: +91 22 6734 7888
  • Email at: reliance@europ-assistance.in

For Health Claims
  • Call: Toll Free No 1800 3009 or 022 4890 3009
  • Email : rgicl.rcarehealth@relianceada.com
  • Postal Address for Claims Document Submission:
    Rcare Health: Reliance GeneralInsurance, No. 1-89/3/B/40 to 42/ks/301, 3rd Floor, Krishe Block, Krishe Sapphire, Madhapur, Hyderabad 500081.
  • Email: rcarehealth@rcap.co.in
Assistance Contact Numbers :
Call at: Toll Free 1800 208 5544
Email ID: customercare@Cholams.murugappa.com
Write to: Chola MS HELP – Health Claims Department
Cholamandalam MS General Insurance Company Limited
Shaw Wallace Building, Old No.154, New No.319, 2nd Floor
Thambu Chetty Street, Parrys Corner, Chennai 600 001
Care Health Insurance Co Ltd
For Travel Cashless Claims (while Abroad)
  • Assistance Service Provider: Falck Global Assistance
  • Call
    • For USA & Canada: Toll Free numbers +1 844 301 3135 / +1 844 301 3146
    • Other Countries: + 91 124 4498760 (Toll Number with Call back Facility)
  • Email: travelassistance@religare.com

For Travel Reimbursement Claims (while in India)
For Health Claims
  • Emergency Hospitalization: Call 1800-102-4488 within 24 hours of admission
  • Planned Hospitalization: Call 1800-102-4488 48 hours prior to admission or write at customerfirst@religarehealthinsurance.com
Write at: Care Health Insurance Company Limited,
Unit No. 604 - 607, 6th Floor, Tower C, Unitech Cyber Park,
Sector-39, Gurugram-122001 (Haryana)
New India Assurance Co. Ltd
For Travel Claims
  • 24 x 7 Toll Free : 1800-209-1415
For Cashless Hospitalisation
  • Intimate TPA in writing on detection of any Illness/Injury being suffered immediately or forty eight hours before Hospitalisation.
Any Medical Practitioner authorised by the TPA/Us shall be allowed to examine the Insured Person, at our cost, if We deem Medically Necessary in connection with any claim.

For Reimbursement Claims
In case of treatment in a non–Network Hospital, TPA will reimburse You the amount of bills subject to the conditions of the Policy. You must ensure that the Hospital where treatment is taken fulfills the conditions of definition of Hospital in the Policy. Within twenty four hours of Hospitalisation the TPA should be intimated.
HDFC Ergo General Insurance Co Ltd
For Travel Claims
  • Call: International Toll Free at +800 08250825 or India Toll Number 01204507250
  • Email: processing@hdfcergo.com, with cc to travelclaims@hdfcergo.com
  • Fax at: +91-120-6691600 within 30 days from date of loss.
  • Postal Address: HDFC ERGO General Insurance Company Limited
    6th Floor, Leela Business Park,Andheri Kurla Road,Andheri – East,
    Mumbai- 400 059,India

For Health Claims (Cashless & Reimbursement)
  • Email at: healthclaims@hdfcergo.com
  • Postal Address:
    Send filled Claim Form to: HDFC ERGO General Insurance Company Ltd
    5th Floor, Tower 1, Stellar IT Park, C-25, Sector-62,
    Noida 201301 State, Uttar Pradesh

In case of additional Support, reach HDFC Ergo directly at:
  • Call at: Toll Free 1800 2700 700
  • Fax at: +91 22 66383699
  • Email at:care@hdfcergo.com
  • Website: www.hdfcergo.com
For Travel Claims
  • While Abroad
    • Call: Toll Number +91-124-6174721 (Leave a Missed Call on the above number & we’llcall you back in 10 minutes. Call from a mobile number only, not a landline)
    • Email: help@godigit.com
  • While In India
    • Call: Toll Free - 1800-258-5956(Assistance before or after your travel)
    • Email: hello@godigit.com

    For Health Claims
    To register a claim, please follow one of the following:
    Email us at: healthclaims@godigit.com
    Visit us Online at: https://www.godigit.com/
    Write to Us at: Claims Department, Go Digit General Insurance Co Ltd
    Atlantis, 95, 4th B Cross Road,
    Koramangala Industrial Layout, 5th Block,
    Bengaluru, Karnataka 560095
    Other Claims:
  • For International Travel Insurance Claims :
    • Call : +91-7303470000 (This is a missed call only number for customers dialing from outside India)
    • Email : travelclaims@godigit.com
  • For COVID-19 Claims
    • Email : covidclaims@godigit.com
  • For Other Queries & Claims
    • Call : Toll Free 1800-103-4448
    • Email : hello@godigit.com
Cashless Hospitalization Process - Claims Journey
Oriental Insurance Company Ltd.

Oriental travel insurance - Claim Process

Heritage Health TPA Pvt.Ltd.
Elite Auto House, 54-A, Ground Floor (Rear Side),
Behind Crisil House,
Andheri-Kurla Road, Chakala,
Mumbai - 400093.

Tel : +91-22-61273891/ 92/ 93
Fax : +91-22-61273890
Toll Free : 1800 224004

Oriental health insurance - Claim Process

Assistance Contact Numbers:
Call at: Toll Free 1800 118 485
Call at: 011-33208485
Royal Sundaram General Insurance Co Ltd
For Travel Claims
  • Assistance Partner: EUROP ASSISTANCE INDIA PRIVATE LIMITED (TPA)
    Star Hub Building No. 2, 7TH Floor
    Near ITC Maratha Hotel, Sahar, Andheri East,
    Mumbai – 400 059, Maharashtra,India
  • Call at: +91-22-67872035
  • Email: royalsundaram@europ-assistance.in

For Health Claims
  • Call at: Toll Free 1860 425 0000
  • Email at: customer.services@royalsundaram.in
  • Postal Address: Royal Sundaram General Insurance Co. Limited,Vishranthi Melaram Towers,
    No. 2 / 319, Rajiv Gandhi Salai (OMR), Karapakkam, Chennai - 600097.
  • Website: www.royalsundaram.in

All claims for all regular benefits other than a few exceptions will be settled through “Medi Assist Insurance TPA Private Limited”. Claims for the below mentioned 4 benefits will be serviced through our service provider "Europ Assistance India Pvt. Ltd"
  • Second Opinion for 11 Critical Illness
  • Emergency Domestic Evacuation
  • Worldwide Emergency Hospitalization
  • International Treatment for 11 specified Critical Illness
SBI General Insurance Company Limited
For Travel Claims (while Abroad)
  • Call at
    • International toll free for US 844-691-8884 and Canada: 844-691-8882
    • For rest of the world: SBI Hotline: +91 11 45735511 (with Call Back Facility)
  • Fax at: +91 11 45070617
  • Email: sbitravel@axa-assistance.in

For Travel & Health Claims (in India)
  • Call at: Toll free number 1800 22 1111
  • SMS at: "CLAIM" to 561612
  • Email at: customer.care@sbigeneral.inand get your claim number / reference number.
  • Write at: "Natraj"301, Junction of Western Express Highway & Andheri Kurla - Road,
    Andheri (East), Mumbai - 400 069
Future Generali India Insurance Company Limited
For Travel Claims
  • Assistance Partner: Europ Assistance India Pvt Ltd
  • Call at: 24X7 helpline number: +91 22 6734 7841
  • Fax at: +91 22 6734 7888
  • Email ID: fgi@europ-assistance.in or fgh.travel@futuregenerali.in
  • Write at: Europ Assistance India Pvt. Ltd., 761 Solitaire Corporate Park. 167 Guru Hargovindji
    Marg, Chakala, Andheri(E), Mumbai – 400 093
  • Also call Future Generali Directly at: National toll-free number1800 209 2333
For any Worldwide Emergency Assistance Services, Medical Assistance Services, Travel Assistance Services and for availing Cashless Service during a travel abroad please call on the below UIFN (Universal International Freephone Number)/ ITFS (International Toll Free Service) numbers provided on policy documents.
Country Number to be dialled Accessible from
USA 18337426672 Fixed Line, Mobile networks UIFN or Payphone
Canada 01180055331345 Fixed Line
New Zealand 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Singapore 00180055331345 Fixed Line, Mobile networks UIFN or Payphone
Malaysia 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Australia 001180055331345 Fixed Line, Mobile networks UIFN or Payphone
Austria 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
China 0080055331345 Fixed Line
France 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Germany 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
UK 0080055331345 Fixed Line, Mobile networks UIFN
Netherlands 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Belgium 0080055331345 Fixed Line
Portugal 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Denmark 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Hong Kong 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Norway 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Spain 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Poland 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Thailand 0080055331345 Fixed Line, Mobile networks UIFN
Philippines 0080055331345 Fixed Line
Italy 0080055331345 Fixed Line
Hungary 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Finland 0080055331345 Fixed Line, Mobile networks UIFN or Payphone
Ireland 0080099441111 Fixed Line, Mobile networks UIFN or Payphone
Russia 0080099441111 Fixed Line, Mobile networks UIFN
India 1800 209 2333 All phones Worldwide
India 02267347841 All phones (Chargeable number with call back facility)

For Health Claims
  • Call at: Toll Free Phone numbers - 1800 103 8889 / 1800 209 1016
  • Fax at: Toll Free numbers - 1800 103 9998 / 1800 209 1017
  • Email at: fgh@futuregenerali.in
  • Write at: Future Generali India Insurance Co Ltd, Indiabulls Finance Centre, Tower 3, 6th
    Floor, Senapati Bapat Marg, Elphinstone, Mumbai – 400013
  • Alternate Email Id: fgcare@futuregenerali.in
  • Website: https://general.futuregenerali.in
IFFCO Tokio General Insurance Co Limited
For Travel Claims
  • 24 Hour Worldwide Assistance Partner: Paramount Healthcare Management Pvt.Ltd.
  • Call at: Toll Free: 1 866 978 5205 (within USA)
  • Email at: travelhealth@phmglobal.com
  • Write at: Travel Health Dept, Elite Auto House, 1st Floor,54-A, M.Vasanji Road,Chakala,
    Andheri (E), Mumbai- 400093
  • Dedicated Helpline number only for IFFCO-Tokio General Insurance - 0091 22 67515551

In addition, you can avail of the following toll free numbers depending on the country you visit
Originating Country International Access Code (+) UIFN number
Australia 11 800-80008400
Austria, Belgium, China, Denmark, France, Germany, Hungary, Ireland, Italy, Malaysia, New Zealand, Netherlands, Norway, Philippines, Portugal, Spain, Sweden, Switzerland, UK 0 800-80008400
Finland 990 800-80008400
Hong Kong, South Korea, Singapore, Thailand 1 800-80008400
Israel 14 800-80008400
Japan 001-010 800-80008400
Japan 0033-010 800-80008400
Japan 0061-010 800-80008400
Japan 0041-010 800-80008400
S.Korea 2 800-80008400
Apart from PHM Global, one can also reach IFFCO Tokio directly at
  • Call at: 00 91 22 40004216 / 40004219
  • Fax at: 00 91 22 67021259 / 260

For Health Claims
  • Call at: Toll Numbers - 1800 543 5499 / 0124 4285499
  • SMS at: “Claim” to 56161
  • Email at: info@iffcotokio.co.in
  • Website: www.iffcotokio.co.in
Universal Sompo General Insurance Co Ltd
For Travel Claims
  • Assistance Partner / TPA: Falck India Pvt Ltd
  • Call at: Toll-Free Numbers for assistance18775367264 / Alternate +91 1244498766
  • Fax at: +91 1244006674
  • Email at:UniversalSompo@falck.com
  • Write at: Falck India Pvt Ltd, Upper Floor, The Peach Tree, Block – C, Sushant Lok – I Sector 43, Gurugram, Haryana – 122015
  • Website: www.falck.com

Some Do’s & Dont’s for Travel Claims
DO'S DONT's
Do make sure you take out your insurance before you travel. Don't think that buying travel insurance is an unnecessary extra expense on top of your holiday cost.
Do make sure that you have disclosed any pre-existing medical conditions to your insurer when you take out the policy (including yourself and your dependent family). Don't arrange your own evacuations/repatriation unless your life is in danger without it and you and your companions cannot talk to the insurer in time.
Do ensure that you take all documentation of your travel policy with you on holiday, especially the emergency assistance telephone number. Don't keep your properties, travel documents unattended.
DO contact the Assistance & claim-settling Co. for assistance and inform immediately, with full details. The insured can contact Falck India Pvt Ltd which will provide emergency assistance and claims administration services guidance. Don't get admitted in a hospital merely for investigation, evaluation or health checkups- It will not be approved.
In extreme emergency medical conditions prohibiting getting in touch with assistance co., get admitted to the nearest facility/hospital. Request your representative to contact the assistance and claim settling co for further process. Don't forget to record the details of damage caused to any property or injury to anyone involved..
For reimbursement claim please intimate ASAP to Falck India Pvt Ltd via fax/ email and seek documentation advice before return from abroad. Don't claim the following expenses:- Telephone/fax , food and beverages , documentation charges
DO keep all Original bills and receipts, travel documents, original medical reports for easy process of reimbursement claim. Don't panic, If you receive a bill or notice from a provider or collection agency, simply forward it to Falck India Pvt Ltd by the quickest means possible (fax or e-mail), and to take action directly with the provider.
In case of loss of passport, the police authorities to be informed, contact the nearest Indian embassy for further guidelines? Don't admit any liability without written consent of Falck India Pvt Ltd to any party in what so ever form.
In case of Out Patient treatment (OPD) kindly forward the original papers to Falck India Pvt Ltd Haryana office. Don't be reckless and always safeguard yourself from unhealthy event or circumstance as if the insurance is not in force.
Do take and keep detailed notes of all conversations with insurance company representatives, and get names, phone numbers, and job titles of people you speak with.
DO be honest and forthcoming with your insurer. Even if it is embarrassing, it is better if your insurer knows all the facts. Failing to be candid with your insurer might invalidate your policy or cause a denial of coverage.
Please send claim papers for reimbursement cases within 30 days from the date of return to India.

For Health Claims (Both Cashless & Reimbursement)
  • Call at: Health Helpline 1800 200 5142 or
  • Email at: healthserve@universalsompo.com
  • Fax at: Toll Free fax 1800 200 9134
  • Write at: Universal Sompo General Insurance Company Limited, Health Claims Management
    Office, 5thFloor ,Assotech One, C-20/1 A, Block- C, Sector- 62, Noida
    Uttar Pradesh201309

Please note to inform the Insurer / TPA about your Claim within 24 hrs in case of emergency admission and 48 hrs prior to hospitalization in case of planned admission.
If unable to reach Universal Sompo Health Claims at the contact details above, you can also
  • Email Duly Filled i-CLAIM template: contactclaims@universalsompo.com
  • Call Universal Sompo at: Toll Free Numbers1-800-22-4030 (For MTNL & BSNL Lines), 1-800-200-4030 (For Reliance & others)
  • Call Centre Helpline Numbers: +91-22-27639800 / +91-22-39133700
HDFC ERGO Health Insurance Limited
For Travel Claims Assistance Provider / TPA : Europ Assistance India Pvt Ltd
Call at:
When Outside India When In India
  • From USA: 18333792437 (Toll Free 24 x 7) *
  • From Canada: 01180033441111 (Toll Free 24 x 7) *
  • From Greece: 80016122039923 (Toll Free 24 x 7)
  • From Australia: 001180033441111 (Toll Free 24 x 7)
  • From Japan, Hong Kong, Singapore and Thailand: 00180033441111 (Toll Free 24 x 7)
  • From Rest of the world: Toll Free: 0080033441111 and +912267347845 (with call Back Facility)
  • Toll Free: 1800 209 4440
  • Landline: +91 22 6734 7846
(Monday to Friday 9 am to 6 pm)

* In the case of an emergency or the need for medical treatment, please ensure that the insured or their family member contact Europ Assistance to access providers in theCMN/First Health network in the United States or Canada.
  • Fax at: Worldwide No +91 22 67347888
  • E-mail at:apollomunich@europ-assistance.in
  • Write at: Claims Department, Apollo Munich Health Insurance Co. Ltd, C/o Europ Assistance India Pvt. Ltd., C-301, Business Square, Andheri-Kurla Road, Chakala, Andheri (E), Mumbai - 400093, India
For Health Claims Write at: Either one of the addresses below:
Claims Department, Apollo Munich Health Insurance Co. Ltd.,
Ground Floor, Srinilaya - Cyber Spazio,
Road No. 2, Banjara Hills,
Hyderabad-500034, Telangana 		Claims Department,
Apollo Munich Health Insurance Co. Ltd.,
2nd & 3rd Floor, iLABS Centre, Plot No. 404-405, Udyog Vihar, Phase-III, Gurgaon-122016, Haryana
Please contact Apollo Munich at least 48 hours prior to an event which might give rise to a claim. For any emergency situations, kindly contact Apollo Munich within 24 hours of the event
Star Health and Allied Insurance Co Ltd
For Travel Claims Assistance Partner / TPA: Heritage Health Insurance TPA Pvt. Ltd.
Contact at:
Location of Centre WTA – USA WTA – Europe WTA – Singapore Heritage Health Insurance TPA Pvt Ltd.
Address 2893 Executive Park Drive, Suite 201, Weston, Florida 33331, U.S.A. C/O Covarrubias 22, 2lzda 28010 Madrid, Spain 75, Kim Yan Road, Singapore 239372 Elite Auto House, 54-A, Ground Floor, (Rear Side), Next to CRISIL House, AndheriKurla Road, Chakala, Mumbai - 400093
Toll –Free Number for Assistance +1800 2541032 +34 900838022 8001302100 1800 224004
Other Telephone Numbers +10954 2710202 +34 911 881617 +65 315 80234 +91 (22) 61273891 (24 hrs)
+91 (22) 61273892/93
Fax Number(s) +1 877 3951784 +34 915 932577 +91 (22) 6127 3890
Email ID assistance@wtassist.com assistance@wtassist.com assistance@wtassist.com travelserviceshhtpl@bajoria.in
Website www.wtaheritage.com www.wtaheritage.com www.wtaheritage.com www.wtaheritage.com
Jurisdiction North,Central and South America Continental Europe, UK & Ireland, Africa, Pakistan Singapore South & South East Asia, Middle East, Australia & New Zealand and India

Write at : Heritage Health Insurance TPA Pvt. Ltd, Champion Building, Ground Floor, 15,Parsi Panchayat Road, Andheri (East), Mumbai – 400069.
Insured has to notify the assistance company immediately and in any case within 48 hours after an actual or a potential loss.
For Health Claims For Emergency Hospitalisation: (Show your Star Health ID card for identification purpose at the hospital reception) For Planned Hospitalisation : (Show your Star Health ID card for identification purpose at the hospital reception) The insured can also reach out for any further Assistance to Star Health Corporate Office at:
  • Call at: 044 – 28288800 / 044 2888 6495
  • Telefax at: 044 – 28260062
  • Website: www.starhealth.in
  • Write at: Corporate Claims Department, # No 15,1st & 2nd Floor, Sri Balaji Complex Whites Lane, Whites Road, Royapettah Chennai - 600014.

In case of an emergency requiring immediate hospitalization, Star Health must be intimated within 24 hours of the illness / hospitalization with the patient’s Star Health ID number or policy number for easy reference.
Max Bupa Health Insurance Co Ltd
For Health Claims
  • Call at: Toll Free 1860-3010-3333
  • Fax at: 011-30902010
  • Email ID: Customercare@maxbupa.com
  • Write at: Max Bupa Health Insurance Company Limited, B-1/I-2, Mohan Cooperative Industrial Estate Mathura Road, New Delhi-110044
  • Website: www.maxbupa.com

Customer Helpline (For Health Claims): Toll Free 1860-500-8888
For Health Claims (International Treatment Assistance)
  • Call at: Customer helpline number1860-3010-3333
  • Email ID at: Customercare@maxbupa.com
  • For Emergency Medical Evacuation Call at: +45 7923 2403
  • Email id: emergency@ihi.com
ManipalCigna Health Insurance Co Ltd
For Health Claims
  • Call at
    • Reimbursement Claims- Contact Toll free Healthline 1800-102-4462
    • Cashless Claims - Contact Toll free Healthline 1800-419-1159
  • Email at: Cigna@mediassistindia.com
  • Write at: ManipalCigna Health Insurance Co Ltd, 401/402, Raheja Titanium, Western Express Highway, Goregaon (East), Mumbai – 400063.
  • Website: www.manipalcigna.com
  • Additional E-mail Address (for support if required): customercare@manipalcigna.com

Before seeking medical treatment request that the insured contactsManipalCigna 3 days in advance. This will allow their health relationship managers to help you follow the next few steps. In case of emergency, one can contact us within 24 hours of admission to the hospital.
Kotak General Insurance Co Ltd
For Health Claims
  • Assistance TPA: Family Health Plan Insurance TPA Limited
  • Call at: Toll Free 1800 266 4545
  • Email at: care@kotak.com
  • Write at: Family Health Plan Insurance TPA Limited, Srinilaya – Cyber Spazio, Suite # 101,102,109&110, Ground Floor,Road No. 2, Banjara Hills Hyderabad500034, Telangana, India
Raheja QBE General Insurance Company Limited Co Ltd
Toll Free Number: 1800-4259-449
Email Address: mediassistindia
Write To: Medi Assist Insurance TPA Pvt. Ltd, 4th Floor, Aarpee Chambers,
Shagbaug, Off Andheri-Kurla Road, Next To Times Square, Marol,
Andheri East, Mumbai, Maharashtra 400059
(or)
Medi Assist Insurance TPA Pvt. Ltd. IBC Knowledge Park,
Tower D, 4th Floor, Bannerghatta Main Rd, 4/1, Bengaluru,
Karnataka 560029

You can also contact Raheja QBE Insurance through:
Toll Free Number: 1800-102-7723
Email Address: customercare@rahejaqbe.com
Bharti AXA General Insurance
  • Website :www.bharti-axagi.co.in
  • Email : customerservice@bharti-axagi.co.in
  • Phone : 080-49123900
  • Courier : Any of the Company’s Branch office or corporate office
Aditya Birla Insurance
  • Call us at : Toll Free 1800-270-7000 (for Health Claims including Covid claims) Whatsapp on +91 8828800035
  • Email : Care.healthinsurance@adityabirlacapital.com
  • Visit us Online at : https://www.adityabirlacapital.com/healthinsurance/#!/claim
  • Write to Us at : Claims Department, Aditya Birla Health Insurance Co Ltd, 5th Floor, Modi Business Centre,Kasarvadavali, Mumbai, Thane West 400615
  • Visit : Anywhere in India, closest or in your city of residence

Insurance Claims of Life Insurance Companies

Max life Insurance plans Max Life Insurance Co Ltd
Max Life Insurance Co Ltd
For any Claims Assistance:
Customer Service Helpline: 1860 120 5577 (9am - 6pm / Monday to Saturday)
Online Plus Helpline: 1800 200 3383 (8am - 9pm / Monday to Saturday)
NRI Helpdesk: 0124 5098162 / 0124 4905150
Email ID: claims.support@maxlifeinsurance.com
Write to us at: Max Life Insurance Operations Centre-Claims Dept,
Max Life Insurance Company
Operations centre, - 2nd floor
90A, Sector 18, Udyog Vihar,
Gurgaon-122015, India

For Cashless Benefit Claims:
Call on: Toll free number 1800-290-3151
Email at: phs.mli@paramounttpa.com
Write to the TPA at: Paramount Health Services Pvt. Ltd.
D-39, Okhla Industrial Area, Phase 1,
Near D. D. Motors, New Delhi -110 020
Aegon iTerm Plus Insurance plans Aegon Life Insurance Co. Ltd.

To register a claim, please follow one of the following:
Call us at: Toll Free 1800 209 9090 (Monday-Saturday | 9am - 7pm IST)
Call us at: Tel: +91 226118 0100
Fax us at: Tel +912261180200/300
Email us at: customer.care@aegonlife.com
Visit us Online at: www.aegonlife.com
Write to Us at: Aegon Life Insurance Company Limited,
Building No. 3, Third Floor,
Unit No. 1, Nesco IT Park,
Western Express Highway,
Goregaon (East), Mumbai- 400063 Visit our nearest branch: Anywhere in India, closest or in your city of residence

Edelweiss Tokio Insurance Plans Edelweiss Tokio Life Insurance Co Ltd
Edelweiss Tokio Life Insurance Co Ltd

To register a claim, please follow one of the following:

Call us at: Toll Free 1800 212 1212
: Claims Mobile Number 88796 88110
Email us at: claims@edelweisstokio.in
Register claim online: https://www.edelweisstokio.in/claim/intimation n
Write to us at: Edelweiss Tokio Life Insurance Co. Ltd. (Claims Team)
6th Floor, Tower 3, B wing
Kohinoor City, Kirol Road,
Kurla (w), Mumbai – 400070. Visit us at: Nearest Branch (When Operational)

How can I get the status of my Submitted claim?

Call us at: Toll Free 1800 212 1212
,or: Claims Mobile Number 88796 88110
Email us at: claims@edelweisstokio.in
TATA AIA  TATA AIA Life Insurance
TATA AIA Life Insurance
To register a claim, please follow one of the following:
Call us at: Toll Free 1860 266 9966
SMS us at: “SERVICE” to 58888
Visit us Online at: https://www.tataaia.com/claims/claims-process.html
Write to Us at: Claims Department, TATA AIA Life Insurance Co Ltd
B- wing, 9th Floor, I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway, Thane(West) 400 607
Visit us: Anywhere in India, closest or in your city of residence
kotak Kotak Life Insurance
Kotak Life Insurance
To register a claim, please follow one of the following:
Call us at: Toll Free 1800 209 8800 (Monday-Saturday | 9am - 7pm IST)
Whatsapp us at: +91 93210 03007
Email us at: kotaklifeinsurance
Visit us Online at: https://customer.kotaklifeinsurance.com/ocm
Write to Us at: Claims Department,
Kotak Mahindra Life Insurance Company Limited
Kotak Infiniti, Building no. 21, 7th Floor - Zone 2,
Infinity Park, Off Western Express Highway,
General A K Vaidya Marg, Malad (E), Mumbai – 400 097
Visit us: Anywhere in India, closest or in your city of residence
ICICI Prudential Insurance plans ICICI Prudential Life Insurance

ICICI Prudential Life Insurance
To register a claim, please follow one of the following:
Call us at: Toll Free 1860 266 7766
SMS us at: ICLAIM 8-Digit Policy Number to 56767
Email us at: claimsupport@iciciprulife.com
Visit us Online at: www.iciciprulife.com
Write to Us at: Our Life claims cell / Health claims cell
ICICI Prudential Life Insurance Company Ltd,
1st Floor, C-wing, Office No. 115, 116, 117,
BSEL Tech Park, Opp. Vashi Station,
Sector 30, Vashi, Navi Mumbai- 400703.

HDFC life Insurance plans HDFC Life Insurance Co Ltd
HDFC Life Insurance Co Ltd
To register a claim, please follow one of the following:
Call us at: Toll Free 1860 267 9999 (10 AM- 7 PM between Monday – Saturdays)
SMS us at: “Life” at 56161
Email us at: service@hdfclife.com, nriservice@hdfclife.com (for NRI Customers)
Visit us Online at: www.hdfclife.com
WhatsApp Bot Etty: Send a "Hi" on +91 8291890569 or just click here http://bit.ly/2eQnHF
Elle Virtual assistant: Chat with Elle on shorturl.at/iwEOZ
Missed Call Services: Select services like fund value, premium amount and premium due date can be availed by giving us a missed call at +91 800 000 6609
bajaj-allianz Bajaj Allianz Life Insurance Co Ltd
Bajaj Allianz Life Insurance Co Ltd
To register a claim, please follow one of the following:
Call us at: Toll Free 1800 209 7272 (Monday-Saturday | 9am - 7pm IST)
Call us at: +91 20 67871700 (Call charges apply) – For NRIs only
Email us at: customercare@bajajallianz.co.in
Visit us at: https://www.bajajallianzlife.com/
Write to Us at: Bajaj Allianz Life Insurance Co Ltd
Bajaj Allianz House, Airport Road,
Yerawada, Pune - 411 006, Maharashtra
Tel No: 020-66026773 / Fax No: 020-66026789
Visit our nearest branch: Anywhere in India, closest or in your city of residence
future generali Future Generali Life Insurance Company Limited
Future Generali Life Insurance Company Limited
Call us at: Toll Free 1800 102 2355 (For Claims Support and Customer Services)
Call us at: On WhatsApp +91-8108198633
Fax us at: 022 40976600
Email us at: care@futuregenerali.in (For Customer Service)
claims.support@futuregenerali.in (For Claims Support)
Visit us Online at: life.futuregenerali.in
Write to Us at: Future Generali India Life Insurance Co. Ltd,
Unit 801 and 802, 8th floor, Tower C, Embassy 247 Park,
L.B.S. Marg, Vikhroli (W), Mumbai – 400083
Visit our nearest branch : Anywhere in India, closest or in your city of residence
Exide Life Exide Life Insurance Company Limited
Exide Life Insurance Company Limited
To register a claim, please follow one of the following:
Call us at: Toll Free 1800 419 8228
Call us at: +91 80 49280628
Email us at: Claims@exidelife.in
Register Claims Online at: https://www.exidelife.in/customer-service/claims
Write to Us at: Claims Department, Exide Life Insurance Company Limited,
1st Floor, Exide Life Insurance Company Limited,
JP Techno Park,No.3/1,
Millers Road,
Bangalore - 560 001
Visit our nearest branch: Anywhere in India, closest or in your city of residence
India First India First Insurance Company Limited
India First Insurance Company Limited
To register a claim, please follow one of the following:
Call us at: Toll Free 1800 209 8700 (Monday to Saturday - 9 am to 7 pm)
Call us at: +91 22 62749898 (for callers from outside India)
Email us at: claims.support@indiafirstlife.com
Register Claims Online at: www.indiafirstlife.com
Write to Us at: IndiaFirst Life Insurance Company Limited
12th and 13th Floor, North [C] wing,
Tower 4, Nesco IT Park, Nesco Center,
Western Express Highway, Goregaon (East),
Mumbai – 400063
Visit our nearest branch: Anywhere in India, closest or in your city of residence
SBI Life SBI Life Insurance Co Limited
SBI Life Insurance Co Limited
To register a claim, please follow one of the following:
Call us at: Toll Free 1800 267 9090 (Everyday, 9am - 9pm IST)
Email us at: claims@sbilife.co.in (for Death Claims)
maturity@sbilife.co.in (for Maturity/Survival Claims) Visit us Online at:https://www.sbilife.co.in/en/services/claims-and-maturity
Write to Us at: Claims Department,
SBI Life Insurance Co Ltd
8th level Seawoods Grand Central, Tower 2,
Sector 40, plot No.R-1, Seawoods, Nerul,
Navi Mumbai- 400706.
Visit us: Anywhere in India, closest or in your city of residence
IDBI Federal Life IDBI Federal Life Insurance
IDBI Federal Life Insurance
Call us at: Toll Free 1800 209 0502 (Customer Service)
Toll Free 1800 209 0502 (Claims Support) Email us at: claims@ageasfederal.com (For Claims Support)
Visit us Online at: https://www.ageasfederal.com/
Write to Us at: Ageas Federal Life Insurance Co Ltd (Formerly known as IDBI
Federal Life Insurance Co Ltd.),
22nd Floor, A Wing, Marathon Futurex,
N. M. Joshi Marg, Lower Parel (East), Mumbai 400013
Visit our nearest branch: Anywhere in India, closest or in your city of residence
aditya-birla-logo Aditya Birla Life Insurance
To register a claim, please follow one of the following:
Call us at: Toll Free in India 1800 270 7000
(10 AM- 7 PM on all days)
Outside India: : +918045860777
Email us at: care.lifeinsurance@adityabirlacapital.com
SMS: : “OPTIN” at 567679
Visit Online at: www.adityabirlasunlifeinsurance.com
Whatsapp On: +91 8828800040
Missed Call Services: Select services like fund value, premium amount and premium due date can be availed by giving us a missed call at +91 7676690033
Write to us at: Policy Services, One World Center Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013

What are the documents required to process an online death claim?
The documents required to process the claim are based on the cause of death are:
  • Medical Cause of Death Certificate
  • Death Certificate
  • Claimant’s ID PAN card
  • Claimant’s Address proof
  • Cancelled cheque of claimant
  • Claimant’s photograph

Notes: Any document uploaded should be self-attested by the claimant. ADITYA BIRLA SUN Life may further call for documents apart from the above (case specific).

Pramerica Life Pramerica Life Insurance
To register a claim, please follow one of the following:
Call us at: Toll Free in India 1800 102 7070
(9.30 AM- 6.30 PM Monday to Saturday)
Missed Call Facility at 1800 102 7986
Email us at: contactus@pramericalife.in
SMS: 'LIFE' to 5607070 or 9289207070
Visit Online at: www.pramericalife.in
Write to us at: Policy Services, Pramerica Life Insurance Limited
(Erstwhile DHFL Pramerica Life Insurance Company Limited),
4th Floor, Building No. 9 B,
Cyber City, DLF City Phase III,
Gurgaon-122002

What are the documents required to process an online death claim?
The documents required to process the claim are based on the cause of death are:
  • Medical Cause of Death Certificate
  • Death Certificate
  • Claimant’s ID PAN card
  • Claimant’s Address proof
  • Cancelled cheque of claimant
  • Claimant’s photograph

Notes: Any document uploaded should be self-attested by the claimant. PRAMERICA SUN Life may further call for documents apart from the above (case specific).