General insurance FAQ

TPA stands for Third Party Administrator. TPAs are organizations that processes insurance claims. TPA acts as an “outsourcing” company for insurance companies for the administration of the claims processing. All the TPAs are approved by Insurance Regulatory and Development Authority of India(IRDAI).

Insurance Regulatory and Development Authority of India(IRDAI) is an administrative agency by Government of India. IRDAI is taking care of the supervision and development of the insurance sector in India.

The discipline that applies mathematical and statistical methods to assess risk in the insurance and finance industries is called as Actuarial Science.

Premium is the amount that the insurance company charges you to issue insurance cover for you, your family or the assets/liabilities that are covered under the policy.

Premium of the insurance policy is decided considering age of the customer, coverage period and duration of the policy.

The duration of the Policy from the start date till the expiry date of the policy is called as ‘Policy Period’. You can utilize the benefits of insurance as specified only during the ‘Policy Period’.

You can use a credit card, debit card or cheque to purchase insurance policy on our website.

The insurance policy will be issued to you only after the transaction is completed. It is obvious that the transaction will fail if you do not have sufficient balance in your bank account while buying insurance policy online.

Insurance is a contract between the insurer and the insured. Your proposal form acts as a request to buy a policy. The details in your proposal form will be used to prepare the policy document or contract agreement.

Yes, once the premium amount is recovered from your bank account you will receive an e-mail with all the transaction details.

No, once the application is submitted you cannot change the effective date. You can cancel the existing policy and purchase a new policy with the new dates.

When you purchase the insurance online at our website, you will immediately receive an email acknowledgement. You will receive the insurance policy document within a few hours, 24 hours at the latest. This policy will have your name, policy number, insurance company's contact information such as the toll-free telephone number and the address where claims should be submitted.

If you buy insurance online, you will receive the policy document by email and a hard copy of the same document will also be sent to your Indian address by courier.

In case the courier is delayed, you can use print out the electronically sent soft copy which is a legal document and is fully valid

None can give discounts on insurance policies as it is illegal to do so. According to The Insurance Act, 1938, Section 41 - Prohibition of rebates: No person shall allow or offer to allow, either directly or indirectly, as an inducement to any person to take out or renew or continue an insurance in respect of any kind of risk relating to lives or property in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the policy, nor shall any person taking out or renewing or continuing a policy accept any rebate, except such rebate as may be allowed in accordance with the published prospectuses or tables of the insurer: [Provided that acceptance by an insurance agent of commission in connection with a policy of life insurance taken out by himself on his own life shall not be deemed to be acceptance of a rebate of premium within the meaning of this sub-section if at the time of such acceptance the insurance agent satisfies the prescribed conditions establishing that he is a bona fide insurance agent employed by the insurer.]