Missed Connection Coverage

What is Missed Connection?

Insurance company will pay the cost of additional travel and accommodation expenses incurred upto the fixed amount, as specified in the Policy schedule/Certificate of Insurance due to the Insured Person’s failure to reach the original departure point of the booked and confirmed journey owing to a delay beyond the number of hours specified in the Policy Schedule / Certificate of Insurance in the arrival of the Common Carrier which was connecting to the booked journey onwards.

What does the ‘Missed Connection’ benefit in travel insurance mean?

While you are traveling and miss onward travel connection due to reasons beyond your control then you will get compensation under missed connection benefit. Delay in arrival or previous flight or transport is covered under this benefit.

Is the missed connection benefit applicable for both onward and return journeys?

In most policies, this benefit is typically applicable for return journeys only. It’s advisable to check the policy wording for specific conditions. Speak to eindiainsurance customer support team for more information.

What are some valid reasons for a missed connection to be covered?

Coverage under the benefit can include: Delay or cancellation of the previous leg of travel due to technical issues or weather

• Natural disasters
• Airline staff strikes
• Traffic accidents en route to the airport (depending on policy terms)

Will I be reimbursed for the cost of a new ticket if I miss my connection?

Yes, if the missed connection is due to a covered reason, the policy may reimburse the cost of rebooking a new flight, train, or other onward journey ticket, subject to policy limits.

What expenses are generally included under this benefit?

Covered expenses may include:

• Cost of alternate travel arrangements
• Meals and accommodation during the delay
• Transport costs to the new departure point

Is there a minimum delay duration required to claim this benefit?

Yes, most policies specify a minimum delay duration (e.g., 3 to 12 hours) for the benefit to be triggered. You can refer details of this coverage on eindiainsurance.com.

Do I need to inform the insurance company immediately after a missed connection?

Yes, you should notify the insurer or their emergency assistance provider as soon as possible to initiate the claim process and get help with alternate arrangements.

What documents do I need to submit for a missed connection claim?

Documents usually required include:

• Proof of delay or cancellation (e.g., airline certificate)
• Original and rebooked travel tickets
• Receipts for expenses incurred
• A detailed incident report

Are missed connections due to visa or documentation issues covered?

No, missed connections caused by personal errors like visa denials or missing documents are typically not covered under this benefit.

Can I claim both trip delay and missed connection for the same incident?

No, most insurers do not allow double compensation for the same event. You can claim under one benefit only—whichever provides higher coverage or fits the incident better. To know more about the coverage details you can speak to eindiainsurance customer support team.